Refund policy
General Principle
The Company handles order cancellations, withdrawal, exchanges, returns, and refunds in accordance with applicable Korean consumer and e-commerce laws. Chilled, frozen, and fresh foods may be subject to different return limitations due to their perishable nature.
Order Cancellation
Orders may be cancelled before dispatch. Once dispatch or delivery has begun, the request will be handled under the applicable return eligibility and cost rules. If the Company cannot supply an item due to stock shortage or similar reasons, the applicable amount will be refunded.
Exchange and Return Period
For general products, withdrawal or return may generally be requested within seven days of receipt. Where goods differ from their description/advertising or the contract, the periods prescribed by applicable law will apply.
Restrictions for Chilled, Frozen and Fresh Foods
Returns for change of mind may be restricted for perishable foods whose value rapidly declines, products damaged or spoiled due to the user, opened/used products with materially reduced value, or goods spoiled because of absence, refusal of delivery, or incorrect address information. This restriction does not apply where the Company is responsible for defects, incorrect delivery, or damage/spoilage during delivery, subject to applicable law.
Eligible Reasons
An exchange or return may be requested where the wrong product was delivered, the product arrived damaged or spoiled, there is a material issue with expiration/use-by labeling, the product materially differs from its description, or another legally recognized reason applies.
Return Shipping Costs
For permitted returns based on change of mind or other user-related reasons, the user may be responsible for actual return costs, including round-trip shipping. Where the Company is responsible for defects, incorrect delivery, or damage/spoilage during delivery, the Company bears the relevant shipping costs.
Refund Method and Timing
Refunds are processed in accordance with applicable law after cancellation is confirmed or returned goods are received and inspected. Refunds are generally made to the original payment method, and posting times may vary by payment processor or financial institution.
How to Request a Return or Refund
Please contact customer service before sending any product back. Please provide the order number, purchaser name, product name, reason, and photos of the product condition where necessary.
Customer Service: 070-8065-1716
Email: souk40official@gmail.com
Return Address:
1352 Hamyeong-ro, Hampyeong-eup, Hampyeong-gun, Jeonnam-Gwangju, Republic of Korea
Other Matters
Matters not addressed in this Policy will be governed by applicable laws of the Republic of Korea and applicable consumer dispute resolution standards.
This Refund Policy is effective as of August 19, 2026.