Shipping policy

Shipping Areas

Souk40 ships products to addresses within the Republic of Korea.

Deliveries to Jeju Island, remote and island areas, and certain areas with shipping restrictions may be subject to delays or additional shipping charges.

Orders containing chilled or frozen products may be restricted in certain areas depending on the delivery services available from the carrier.

Shipping Fees

• Standard shipping fee: KRW 4,000 per order
• Free shipping: Not currently available
• Additional shipping charges may apply depending on the weight, volume, quantity, and delivery location of the products.
• Chilled, frozen, and ambient-temperature products may be shipped separately due to differences in storage and delivery requirements. Additional shipping charges may apply in such cases.
• The final shipping fee will be displayed at the checkout page before payment is completed.

Order Processing and Dispatch

Orders are processed sequentially after payment has been completed.

Orders are generally dispatched within 1–3 business days after payment is completed. However, dispatch may be delayed due to product availability, supplier circumstances, public holidays, carrier conditions, weather, or other circumstances beyond the Company’s reasonable control.

If an item in an order is out of stock, the customer may be contacted separately. Depending on the circumstances, the order may be partially shipped, delayed, cancelled, or refunded.

Estimated Delivery Time

Delivery generally takes approximately 1–3 business days after the order has been dispatched.

Deliveries to Jeju Island and remote or island areas may require an additional 2–5 business days or longer. Delivery times may vary depending on the carrier’s logistics conditions, severe weather, public holidays, and other circumstances.

Chilled and Frozen Product Delivery

Chilled and frozen products may be shipped using separate insulated packaging to help maintain product quality and safety during delivery.

Exchanges or refunds may be restricted where products are spoiled or returned due to customer-related reasons, including absence at the time of delivery, incorrect address or contact information, or prolonged failure to receive the delivery.

Upon receiving your order, please check whether the products require refrigeration or freezing and store them immediately according to the applicable storage instructions.

Order Changes and Cancellation Before Dispatch

Customers may request cancellation of an order before the products have been dispatched.

Once an order has been dispatched, it may be difficult to stop the delivery or change the order details. In such cases, the request will be handled in accordance with the applicable return procedure after the product has been received.

Customers may be responsible for any misdelivery, return, or redelivery costs resulting from incorrect address or contact information provided when placing the order.

Shipping Inquiries